Terms and Conditions for Deep Cleaning Hampstead

These Terms and Conditions set out the basis on which Deep Cleaning Hampstead provides domestic and commercial cleaning services to customers. By making a booking, confirming a service, or allowing our team to attend a property, the customer agrees to these terms. They are designed to create a clear understanding of the booking process, payment expectations, cancellation rights, liability limits, waste handling obligations, and the legal framework that applies to every deep cleaning service in Hampstead. If any part of these terms is not acceptable, the customer should not proceed with the booking.

These terms apply to all deep cleaning services Hampstead customers request, whether the work is a one-off clean, a scheduled clean, or a specialist service tailored to a particular property condition. In these terms, references to “we”, “us” and “our” mean the cleaning provider, and references to “you” and “your” mean the customer, client, property owner, occupier, or authorised representative making the booking. The customer confirms that they are at least 18 years old and have the authority to agree to the service on behalf of the property where the work will be carried out.

These conditions are intended to be read alongside any written quotation, service description, appointment confirmation, or amended instruction issued before the work begins. If there is any conflict between a quotation and these terms, these terms will prevail unless we expressly agree otherwise in writing. We may update or revise these terms from time to time, and the version in force at the time of booking will apply to that service.

1. Booking Process

A booking for deep cleaning Hampstead services is only confirmed when we have accepted the request and issued a booking confirmation. A request alone does not create a binding service agreement. During the booking process, we may ask for information about the property size, number of rooms, level of dirt, access arrangements, parking limitations, specific surfaces, and any hazards or special instructions. The customer must provide accurate and complete information. If the details supplied are incomplete or misleading, the service may be adjusted, delayed, or priced differently.

We may provide an estimate based on the information received, but estimates are not fixed quotations unless expressly stated. Any quote may depend on a visual assessment, property condition, or additional requirements identified on arrival. The customer agrees that the final scope of the work may be adapted where necessary to complete a safe and effective deep cleaning service. If the property condition differs substantially from the description provided, we may revise the price, reduce the scope, or reschedule the appointment.

We reserve the right to decline or cancel a booking where the property is unsafe, inaccessible, infested, contaminated beyond the intended scope, or unsuitable for the service requested. Where specialist equipment, additional staff, or extended time is likely to be needed, we may require prior approval and an amended price. Any agreement to clean only certain areas of the property must be made before the appointment and reflected in the booking confirmation.

2. Payment Terms

Payment for deep cleaning Hampstead services is due in accordance with the payment method and timeline set out in the booking confirmation or invoice. Unless otherwise agreed in writing, payment must be made in full upon completion of the service or, for advance bookings, by the deadline specified before the appointment. We may request a deposit to secure the booking, particularly where the job is large, requires reserved time, or involves specialist cleaning materials. Deposits may be non-refundable except where required by law or where we cancel the service without cause.

If the customer fails to make payment on time, we may withhold completion notes, certificates, or any optional post-service documentation until cleared funds are received. We may also charge interest on overdue sums in line with applicable law and recover reasonable costs associated with collection. The customer remains responsible for the full price even if access is delayed due to reasons outside our control, provided our team attended or remained available to perform the work.

All prices are stated exclusive of any taxes unless clearly marked otherwise. Where VAT applies, it will be added at the prevailing rate. The customer is responsible for ensuring that payment details are correct and that sufficient funds are available. Chargebacks, reversed card payments, or failed transfers may be treated as non-payment. In the event of a genuine pricing error, we may correct the invoice and notify the customer promptly.

3. Cancellations, Rescheduling and Access

We understand that plans can change, and customers may need to amend a booking for deep cleaning Hampstead. Cancellations or rescheduling requests should be made as early as possible. If notice is given within the cancellation period stated in the booking confirmation, a refund of any deposit or prepayment will be handled in accordance with that confirmation and these terms. If the customer cancels late, fails to provide access, or is unavailable at the appointment time, we may charge a cancellation fee to cover reserved labour, travel, and administrative costs.

If we arrive and are unable to begin the service because of blocked access, missing keys, security restrictions, lack of water or electricity, unsafe conditions, or the absence of an authorised person where one is required, the appointment may be treated as a late cancellation. In such cases, a call-out fee or full booking charge may apply. The customer is responsible for ensuring that the property is accessible at the agreed time and that any alarm codes, parking instructions, or entry permissions are arranged in advance.

We may reschedule the appointment where weather, staff illness, equipment failure, health and safety concerns, or other circumstances outside our control make attendance impracticable. We will use reasonable efforts to offer a new date and time. However, we are not liable for any indirect costs resulting from a change of schedule, including inconvenience, lost earnings, or accommodation changes, unless required by law.

4. Service Standards, Customer Responsibilities and Liability

We will carry out the deep cleaning service with reasonable care and skill, using suitable methods and products for the surfaces and conditions described or observed. However, cleaning outcomes can vary depending on the age, material, wear, staining, and maintenance history of the property. Some marks, ingrained dirt, limescale, odours, mould, discolouration, or damage may not be fully removable without risk to the surface. The customer accepts that our service is restorative and practical, not a guarantee of complete renewal or perfection.

The customer must inform us before work begins of any delicate materials, hidden defects, unstable fittings, electrical concerns, water damage, prior treatments, or items requiring special care. The customer should remove or secure valuables, cash, jewellery, documents, and fragile possessions before the appointment unless we have agreed in writing to handle them. We will not be responsible for pre-existing damage, defects, wear and tear, or deterioration caused by age or unsuitable materials. We are also not liable for damage arising from information withheld by the customer or from the use of products unsuitable for a surface when the customer has requested or insisted on a particular approach contrary to our advice.

To the fullest extent permitted by law, our liability for direct loss or damage caused by our negligence shall be limited to the total amount paid or payable for the specific service in question, except where the law states otherwise. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We will not be responsible for loss of profit, loss of business, loss of data, or other indirect or consequential losses.

5. Waste Handling and Regulatory Compliance

Our deep cleaning service in Hampstead is carried out in compliance with applicable UK waste and environmental rules. Ordinary waste generated during the cleaning process, such as disposable cloths, packaging, and general debris that is part of the agreed service, may be collected and removed where that forms part of the booking. However, the removal of bulky waste, hazardous waste, clinical waste, electrical items, construction debris, or large volumes of contaminated material is not included unless expressly agreed in writing and priced accordingly.

The customer remains responsible for disclosing the presence of any hazardous, biohazard, or regulated waste before the appointment. If such waste is found unexpectedly, we may stop the work until it is made safe, arrange specialist handling at additional cost, or withdraw from the property if continued work would be unsafe or unlawful. We will not transport or dispose of materials in a way that breaches waste transfer rules, environmental legislation, or duty of care requirements. Where waste is removed under the service, we may pass on lawful disposal charges.

The customer must not ask us to dispose of prohibited items, unsafe substances, or materials that require specialist licensing unless we have specifically agreed to do so and can lawfully provide that service. We may refuse to handle any item that could create a risk to health, safety, or the environment. If the customer fails to disclose regulated waste and this causes delay, additional costs, or enforcement action, the customer will be liable for those consequences to the extent permitted by law.

6. Complaints, Revisit Requests and Service Verification

If the customer believes there is an issue with the quality of the work, they should raise it within a reasonable time after completion and before the area is heavily used again. Where appropriate, we may offer a revisit to inspect or remedy a specific issue. Any revisit will be limited to the original scope of the service and will not cover new stains, later damage, or conditions caused after completion. We may ask for photographs, access to the affected area, or other information to assess the complaint fairly.

A revisit is not an admission of liability. It is offered as a practical way to resolve concerns efficiently. If we determine that the issue arose from customer misuse, post-service contamination, hidden pre-existing conditions, or factors outside our control, we may decline to provide further work without charge. Any refund, partial refund, or remedial work will be considered on a case-by-case basis, subject to the contractual terms and any applicable consumer rights.

7. Force Majeure and Suspension of Service

We are not liable for any delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control. Such events may include severe weather, fire, flood, utility failure, transport disruption, industrial action, public health restrictions, acts of terrorism, civil disturbance, government action, or emergency incident. In these circumstances, we may suspend the service, rearrange the appointment, or cancel the booking without liability for indirect loss.

If performance is delayed by a force majeure event, we will take reasonable steps to inform the customer and to resume the service as soon as practical. Where part of the work can be completed safely, we may proceed with that part and adjust the price accordingly. Neither party will be deemed in breach for non-performance caused solely by such events, provided reasonable notice and mitigation steps are taken.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless the customer is entitled to bring proceedings in another jurisdiction under mandatory consumer law. If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force.

No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. Any variation to these terms must be agreed in writing by both parties. These terms form the entire agreement between the customer and us for the relevant service and supersede any prior statements or discussions relating to the same booking, except where expressly incorporated into the booking confirmation. By proceeding with a booking for deep cleaning Hampstead, the customer acknowledges that they have read, understood, and agreed to these terms.