Privacy Policy
Deep Cleaning Hampstead Privacy Policy
This Privacy Policy explains how Deep Cleaning Hampstead collects, uses, stores, and protects personal data in connection with our deep cleaning services. It applies to all Deep Cleaning Hampstead customers and prospective customers in our service area, including individuals and businesses who enquire about, book, or receive our services.
We are committed to handling your personal data in a lawful, fair, and transparent manner and in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Scope of this Privacy Policy
This Privacy Policy applies to personal data that we collect when you contact us, request a quotation, make a booking, receive our cleaning services, or otherwise interact with Deep Cleaning Hampstead. It covers data collected online and offline, including by telephone, in person, or via any forms and written correspondence you provide to us.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as your name, home or business address, billing address, and any contact details you choose to provide, such as messaging or online contact identifiers, where you use them to communicate with us.
Service and property details such as the type of property, access instructions that you choose to provide, preferred dates and times for cleaning, information about the condition of the property relevant to the service, and any specific instructions or notes about the service.
Booking and transaction data such as details of the services you request or purchase, service history, invoices, payment status, and records of communications related to bookings and payments. We do not store full payment card numbers; where card payments are processed, they are handled by secure third party payment processors.
Communication records such as emails, messages, and notes of telephone calls or conversations relating to enquiries, quotations, bookings, complaints, feedback, or other customer service matters.
Technical and usage data where relevant, such as limited information collected through your interactions with any website or online platforms we use, including basic device information and pages you view, to help us improve our services and troubleshoot technical issues. We do not use this information to make automated decisions that have legal or similarly significant effects on you.
Lawful Bases for Processing Your Data
We will only process your personal data where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Performance of a contract: We process your data to take steps at your request prior to entering into a contract, and to perform our contract with you. This includes handling enquiries, providing quotations, booking appointments, delivering cleaning services, issuing invoices, and communicating with you about your bookings.
Legal obligations: We process certain data to comply with legal and regulatory requirements, including record keeping, tax and accounting rules, and responding to lawful requests from public authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and does not override your rights and freedoms. This may include managing our relationship with you, improving our services, handling queries and complaints, preventing fraud and misuse of our services, and protecting the security of our staff and property.
Consent: In some cases, we may rely on your explicit consent, for example for direct marketing communications that are not based on our legitimate interests. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to your enquiries and provide quotations tailored to your property and cleaning needs.
To set up, manage, and fulfil your bookings, including arranging access to the property, coordinating cleaning teams, and confirming or updating appointment times.
To issue invoices, process payments via third party payment providers, and maintain accurate financial and service records.
To communicate with you about your service, including confirmations, reminders, follow-up messages, rescheduling, and customer service support.
To manage our business operations, including staff scheduling, training, quality assurance, and service improvements.
To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims if necessary.
To send you relevant information about our services, offers, or updates if permitted by law. You can object to or opt out of marketing at any time.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet our legal, accounting, and reporting obligations.
Service and booking records are generally retained for a minimum period required by applicable tax and accounting laws. After this period, data that is no longer needed is deleted or anonymised, unless it must be kept longer in connection with potential disputes, legal claims, or investigations.
Where we process data based on your consent, we retain it until you withdraw that consent or until it is no longer needed for the purpose for which consent was given, whichever occurs first.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties who act as processors on our behalf. These service providers are only permitted to use your data in accordance with our instructions and for the purposes described in this Privacy Policy.
Third party processors may include:
Payment processing providers that handle transactions securely on our behalf.
Accounting or bookkeeping services that support our financial record keeping.
IT and hosting service providers that enable us to store and manage our electronic records securely.
Software or booking platform providers that help us manage enquiries, schedules, and customer communications.
Professional advisers, such as legal or tax advisers, where necessary to obtain support in running our business lawfully.
We may also need to disclose your personal data if required to do so by law or in response to valid legal requests from public authorities, including law enforcement bodies.
International Data Transfers
Where any of our service providers or their servers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses or other legal mechanisms recognised by data protection authorities.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage.
Measures include access controls, secure storage, and limiting personal data access to staff and contractors who need it to perform their duties and who are required to keep it confidential. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection law, you have certain rights regarding your personal data. Subject to legal restrictions and exemptions, these include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: You can request that we delete your personal data where there is no good reason for us to continue processing it, for example when it is no longer necessary for the purposes for which it was collected and we are not required to retain it by law.
Right to restriction of processing: You can request that we limit the processing of your data in certain circumstances, for example while we verify its accuracy or assess an objection you have raised.
Right to object: You can object to processing based on our legitimate interests or for direct marketing. We will stop processing your data for direct marketing immediately upon objection.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Children's Data
Our services are directed at adults responsible for properties in our service area. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected personal data from a child, we will take steps to delete it as soon as reasonably possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. When we make changes, we will revise the effective date at the beginning or end of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Your continued use of our services after any changes to this Privacy Policy will signify that you have read and understood the updated terms.
